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HTT 250 Week 1 Checkpoint Total Quality Management
Write a 200- to 300-word response.
Resource Ch. 3 of Hotel Front Office Management
Read Case Study 301 on pp. 91–92 of the text.
Assume you are the front office manager for a full-service hotel.
Analyze the situation and discuss solutions for improving communication between departments in your hotel. Follow the questions at the end of the case study.